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​Indication based on the Act on Specified Commercial Transactions

Distributor:Iida Piano Co., Ltd.

Operation manager:Ryohei Iida

location:〒411-0848 15-18 Midoricho, Mishima City, Shizuoka Prefecture Iida Building 1F 

contact address:TEL 055-991-5432 *Inquiries about products are accepted only by e-mail.
FAX 055-991-5433 
Reception from 9:00 to 17:00 on weekdays (excluding weekends and holidays)

Return Policy:Returns can be accepted in the following cases.

Please note that we cannot accept returns due to customer convenience.
・If the customer reports within 8 days from the arrival of the product, and if we determine that it is an initial defective product.
・If there is a report from the customer within 8 days of the arrival of the product, and if the shipping company determines that it was an accident during transportation.
If a customer reports a defective product, we will repair or replace the product free of charge.

About delivery time:If the product you ordered is in stock, it will be shipped within 3 business days from the date of receipt of your order. ​

This does not apply if the delivery is delayed due to unfavorable weather, delivery company's circumstances, or any other reason.

Payment method:pay by a credit card

*If payment cannot be confirmed within 3 days (including the date of order) after receiving the order, the order will be discarded.


​ Privacy Policy:

1. We may use customer information for the following purposes.

To inform you about the services and campaigns handled by our company by postal mail, e-mail, etc.

Conducting questionnaire surveys by mail, e-mail, etc. for product development or improving customer satisfaction.

2. We will strictly manage the personal information of customers entrusted to us. Such personal information will not be provided to third parties unless required by law or when it is necessary to protect our rights and property.



Email address

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